Rivian, the Irvine, Calif.-based electric car company, is recalling nearly all of the vehicles it has produced to tighten a loose fastener in the vehicles’ front suspension. The recall involves 12,212 electric pickup trucks, vans and SUVs, according to paperwork the company filed with the National Highway Traffic Safety Administration.
The Amazon-backed electric car maker sent messages to its customers on Friday to inform them of the recall, according to a statement from the company, which stressed that it has yet to hear of any injuries resulting from the problem.
Seven cases potentially related to this issue have been reported, and no injuries have been reported, according to Rivian. Customers who begin to notice unusual noises or vibrations from the front of their vehicles are advised to contact Rivian immediately. The company plans to set up “pop-up” service in areas with a particularly high density of Rivian owners.
The statement went on to say that the company has the capacity to inspect all affected vehicles and make any necessary repairs within 30 days, and that there is no cost to customers and no significant financial impact to the company.
Rivian produces R1T electric pickup truck, R1S SUV and electric vans for Amazon, which is the company’s largest investor. This is the company’s third recall, according to NHTSA. The company recalled about 500 vehicles in August for an airbag problem and about 200 vehicles in May for a problem involving seat belt anchors.
The current issue involves a nut on the vehicles’ front suspension that may not have been sufficiently tightened during manufacturing. Rivian asks customers to bring their trucks into a Rivian service center to have the lug nut inspected and tightened if necessary. Customers can also request a visit from a Rivian mobile service unit. In the event that customers’ vehicles need to be stored for service for a longer period, loaner vehicles will be made available.
Rivian is headquartered in Irvine, California, but its manufacturing facility is in Normal, Illinois. The company also has plans to open one production facility in Georgia and recently announced talks with Mercedes to invest jointly in the manufacture of electric vans in Europe.